The purpose of this manual is to guide you on how to mitigate any potential fraudulent transactions.
What is online fraud ?
Online fraud occurs when a fraudster approaches you and proposes a business transaction using fraudulent means such as a stolen or fake credit card to pay for it.
We should understand the below before commencing with your investigation:
1. HOW TO DO IT?
1.1 PayGenius Systems
After logging into your PayGenius portal, please click on the transactions tab on your left- hand side to access all transactions processed through your payment portal, to investigate potential fraudulent transactions.
Select the transactions date that need to be checked and select CSV to export the file. The checks must be done daily to avoid a backlog.
1.2. CSV file
These are the headings that need to be effectively checked:
Date / Time / Merchant / Consumer First Name / Consumer Surname / Consumer Email / Card as heading on your CSV file.
1.3. Fraud Check list
The guest must comply with at least 95% of the criteria below if his/her details look suspicious.
Steps on how to check
Filter only non 3D secure transactions:
Please note the “further investigation” we are talking about here is the fraud check list mentioned below.
Common Red Flag
If you face a fraudulent transaction you might be exposed to a chargeback.
2. WHAT IS A CHARGEBACK?
A chargeback is a demand by a credit-card provider for a retailer to make good the loss on a fraudulent or disputed transaction. It can lead to outstanding debt as the merchant has to reimburse the cardholder and the bank.
2.1. Chargeback request process:
5.1. Contest is successful: the merchant gets debited amount + bank administration fee + exchange rate variation if applicable.
5.2. Contest is unsuccessful: the dispute is resolved, there are no consequences for the merchant.
NB: There are only 2 reasons that you will receive 3D secure transaction as chargeback:
2.2. Streamline your payment process
PayGenius enables you, as a merchant, to automate your payment process to get the end- client to complete payment on their end (using URL). The use of 3D secure helps efficiently fight against chargeback risk.
Also, PayGenius may add a disclaimer at the bottom of the payment page, as below:
3. WHAT HAPPENS WHEN A FRAUDULENT TRANSACTION IS DETECTED ON TIME
The merchant has the possibility to refund the transaction on the platform and request the end customer to pay by bank transfer or simply cancel the booking.
4. CONTACT US
If you have any query on the system, do not hesitate to contact our amazing support team:
Sales: firstname.lastname@example.org / 021 911 0498
Support: email@example.com / 021 911 5611
Technical: firstname.lastname@example.org / 021 911 5611
Admin/Finances: email@example.com / 021 201 6890